← CILS Tools Hub ISO 13053-2:2011 DMAIC Roadmap Guide

CILS DMAIC Roadmap

A step-by-step guide for preparing ISO 13053-2:2011 compliant project story boards. All 28 DMAIC steps with the exact techniques mandated in the ISO standard (Factsheet references), key deliverables, and direct links to CILS Tools Hub.

28 Steps5 Phases31 ISO FactsheetsDirect Tool Links

Define Phase — Objectives

Identify the requirements and expectations of the stakeholders

Identify the voice of the customer and third parties (CTQC, etc.)

Select the project team

Develop a process map (SIPOC), visualize the data (Pareto)

Create a project charter

📋 Gate Review Checkpoints — ISO 13053-2:2011 §2.15

A Gate Review is a project review led by the sponsor each time a DMAIC stage is completed, in order to validate the conclusions of that stage. The project charter (Factsheet 07) is the primary gate review document.

D→M

Charter sign-off

M→A

Baseline confirmed

A→I

Root causes validated

I→C

Solution implemented

C (close)

Benefits sustained

ISO 13053-2:2011 Annex A — Factsheet Index (FS01 – FS31)

FS 10Process Mapping & Process Data

FS 11Prioritization Matrix

FS 12Cause and Effect Diagram (Fishbone / Ishikawa)

FS 13Brainstorming

FS 14Failure Mode & Effects Analysis (FMEA)

FS 15Measurement System Analysis (MSA / GRR)

FS 16Data Collection Plan

FS 17Determination of Sample Size

FS 18Normality Testing

FS 19Descriptive Statistics Visualization Tools

FS 20Indicators (Cp, Cpk, Pp, Ppk, DPMO, Zvalue)

FS 21Waste Analysis (7 Wastes)

FS 22Value Stream Analysis (VSM)

FS 23Services Delivery Modelling

FS 24Hypothesis Testing

FS 25Regression and Correlation

FS 26Design of Experiments (DOE)

FS 27Reliability

FS 28RACI Competencies Matrix

FS 29Monitoring / Control Plan

FS 30Control Charts

FS 31Project Review

FS 01ROI, Costs & Accountability

FS 02Affinity Diagram

FS 03Kano Model

FS 04CTQ Tree Diagram

FS 05House of Quality (QFD)

FS 06Benchmarking

FS 07Project Charter

FS 08Gantt Chart

FS 09SIPOC

How to Use This Guide for ISO 13053-2:2011 Compliant Project Story Boards

What is a Story Board? A project story board is a visual summary of your DMAIC project. It must show the work done at each phase gate, the tools applied (referencing the ISO factsheets), and the results achieved.

Step 1 — Use the ISO technique tables: Each step above shows the exact techniques listed in ISO 13053-2 with their Factsheet numbers. Your story board must demonstrate that these techniques were applied at the appropriate steps.

Step 2 — For each step on your board: Show (a) the ISO technique used, (b) its Factsheet reference, (c) the output/result, and (d) how it led to the next step. Use screenshots or printouts from the CILS Tools Hub as evidence.

Step 3 — Factsheet compliance: Factsheets are informative (Annex A). Your story board should reference the Factsheet number beside each tool output, e.g. "Cause and Effect Diagram (FS12)" or "Control Chart (FS30)".

Step 4 — Gate reviews: At each phase boundary include a gate review summary — the sponsor-signed confirmation that the phase conclusions were validated before proceeding.

Step 5 — Financial evidence: Factsheets 01 and 20 (ROI and Indicators) are cited across multiple steps. Always include DPMO/Z-score at baseline (M6), the improvement delta (C4), and an ROI/net savings calculation (C5).